Returns & Exchanges

Due to the perishable nature of our fresh-roasted coffee, we cannot accept returns on roasted beans; however, we are committed to ensuring you love every cup and will resolve any issues with equipment or apparel within 30 days.

Return Process

• 1.
  Contact Support

  Email our customer experience team within 30 days of your purchase with your order number and a brief description of the issue.

• 2.
  Review Eligibility

  Our team will verify if the item is a non-perishable product, such as brewing equipment or merchandise, and ensure it is in its original packaging.

• 3.
  Prepare Shipment

  Once authorized, securely pack your items and use the provided prepaid shipping label to send the package back to our San Francisco roastery.

• 4.
  Receive Refund

  After we inspect the returned hardware or apparel, we will issue a full refund to your original payment method within 5-7 business days.